Orbit Privacy Policies

Fish & Co User App

Fish & Co Privacy Policy

Last Updated: 25th of April, 2025

At Fish & Co, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our mobile app.

1. Information We Collect

We collect the following data to provide and improve our services:

A. Personal Information

  • Name: Used to personalize your account and orders.
  • Email Address: Used for account creation, order confirmations, and communication.
  • Phone Number: Used for delivery updates and account recovery.
  • Physical Address: Used for order delivery and location-based services.

B. Financial Information

  • Payment Information: Credit/debit card details processed securely via third-party gateways (e.g., Stripe, PayPal).

C. Location Data

  • Precise Location: Required for delivery tracking and displaying nearby restaurant branches.

D. Identifiers

  • User ID: Unique account identifier for order history and loyalty points.
  • Device ID: Used for app functionality, analytics, and push notifications.

E. Usage and Diagnostics

  • Purchase History: Tracked for order management and loyalty rewards.
  • Product Interaction: Data on app usage (e.g., clicks, orders) to improve features.
  • Crash Data & Performance Metrics: Collected to resolve technical issues.

2. How We Use Your Information

A. App Functionality

  • Process orders, payments, and deliveries.
  • Enable features like loyalty points, wallet, and QR code scanning.
  • Authenticate users and prevent fraud.

B. Personalization

  • Customize menu recommendations (e.g., “Today’s Specials” based on order history).
  • Display location-specific promotions.

C. Third-Party Services

We partner with:

  • Payment Processors (Stripe, PayPal): To securely handle transactions.
  • Analytics Tools (Google Analytics, Firebase): To analyze app performance.
  • Social Media Platforms (Google, Facebook): For social login features.

These partners access data only to perform specific tasks on our behalf and are obligated to protect your information.

3. Data Linked to Your Identity

All data listed above is linked to your identity (via your account, device, or order history) to:

  • Provide personalized services (e.g., loyalty points, saved addresses).
  • Comply with legal and tax obligations.

We do not use your data for:

  • Tracking purposes (e.g., targeted ads, data brokers).
  • Third-party advertising.

4. Data Security

  • Encryption: Sensitive data (e.g., payment info) is encrypted during transmission.
  • Access Controls: Only authorized staff can access your data.
  • Regular Audits: We conduct security reviews to prevent breaches.

5. Your Rights

You may:

  • Access, Correct, or Delete your data via the app’s “Profile” section.
  • Opt out of push notifications in device settings.
  • Request data deletion by contacting us at [Support Email].

6. Data Retention

We retain your data:

  • For as long as your account is active.
  • For legal/compliance purposes (e.g., tax records).

7. Children’s Privacy

Our app is not intended for users under 13. We do not knowingly collect data from children.

8. Changes to This Policy

We will notify you of updates via email or in-app alerts. Continued use of the app constitutes acceptance of the revised policy.

9. Contact Us

For questions or requests, contact:

  • Email: [support@orbit360.lk]