Fish & Co Privacy Policy
Last Updated: 25th of April, 2025
At Fish & Co, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our delivery mobile app.
1. Information We Collect
We collect the following data to provide and improve our delivery services:
A. Personal Information
- Name: To identify and verify delivery personnel.
- Email Address: For communication and account management.
- Phone Number: For coordination with customers and support.
B. Financial Information
- Nothing collect.
C. Location Data
- Precise Location: Required for real-time tracking, route optimization, and proof of delivery.
D. Identifiers
- User ID: Unique identifier for tracking delivery activity, performance, and history.
- Device ID: Used for app functionality, analytics, and push notifications.
E. Usage and Diagnostics
- Delivery History: Used for performance analytics and resolving delivery issues.
- App Interaction: Tracks in-app actions to improve functionality.
- Crash Reports & Performance Metrics: Collected to improve stability and resolve technical issues.
2. How We Use Your Information
A. App Functionality
- Assign and track delivery orders.
- Provide turn-by-turn directions and route planning.
- Authenticate delivery personnel and prevent misuse or fraud.
B. Personalization
- Suggest nearby pickup locations based on current location.
- Display schedule suggestions and real-time updates.
C. Third-Party Services
We partner with:
- Analytics Tools (e.g., Firebase, Google Analytics): To monitor app performance.
- Map & Navigation Services (e.g., Google Maps): For real-time route guidance.
These services only access data necessary for specific tasks and are required to maintain confidentiality and security.
3. Data Linked to Your Identity
All the data mentioned above is linked to your account or device to:
- Ensure accurate delivery tracking.
- Maintain records for operational, legal, and payroll purposes.
We do not use your data for:
- Advertising or marketing.
- Selling to third parties.
4. Data Security
We take your privacy seriously and implement:
- Encryption: To secure sensitive data in transit.
- Access Controls: Only authorized team members can access relevant data.
- Regular Security Audits: To detect and prevent vulnerabilities.
5. Your Rights
You may:
- View, edit, or delete your profile and data via the app’s “Profile” section.
- Disable location or push notifications in your device settings.
- Request full data deletion by contacting us at [Support Email].
6. Data Retention
We retain your data:
- While your account is active.
- For any necessary legal, financial, or compliance reasons (e.g., tax or payroll records).
7. Children’s Privacy
This app is not intended for individuals under the age of 18. We do not knowingly collect data from minors.
8. Changes to This Policy
We will inform you about policy changes via email or in-app alerts. Continued use of the app means you accept the revised policy.
9. Contact Us
For questions or data requests, please contact:
Email: [support@orbit360.lk]