Privacy Policy for Parkin – Smart Parking Solutions

Effective Date: September 3, 2025

1. Introduction

Parkin (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application Parkin – Smart Parking Solutions (“App”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not use the App.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information that you voluntarily provide:

Account Information: Full name, email address, phone number, country code, date of birth, gender
Profile Information: Profile picture, account preferences
Contact Information: Phone number for SMS verification and communication
Vehicle Information: Vehicle details including make, model, license plate number
Payment Information: Credit/debit card details, billing address, payment history (processed securely through third-party payment processors)

2.2 Location Information

Precise Location: GPS coordinates when you use location-based features
Approximate Location: Network-based location for general area services
Location History: Previous parking locations and frequently visited areas
Background Location: Location data when the app is running in the background for booking management

2.3 Device and Usage Information

Device Information: Device model, operating system, unique device identifiers
App Usage: Features used, time spent in app, interaction patterns
Log Data: IP address, browser type, access times, pages viewed
Firebase Analytics: App performance, crash reports, usage statistics

2.4 Communication Data

Messages: In-app chat communications with parking providers and customer support
Notifications: Push notification tokens for Firebase Cloud Messaging
Support Communications: Customer service interactions and feedback

2.5 Booking and Transaction Data

Booking History: Parking reservations, duration, location, timestamps
Payment Transactions: Transaction IDs, amounts, payment methods used
Wallet Information: Digital wallet balance, transaction history
Referral Data: Referral codes used and generated

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

Create and manage your user account
Process parking bookings and reservations
Facilitate secure payments through integrated payment processors
Provide location-based parking recommendations
Send booking confirmations and reminders

3.2 Communication

Send important service notifications via push notifications
Provide customer support through in-app chat
Send promotional offers and updates (with your consent)
Communicate booking status and parking information

3.3 App Improvement

Analyze app usage to improve features and performance
Personalize your app experience
Conduct research and analytics for service enhancement
Monitor and prevent fraudulent activities

3.4 Legal and Safety

Comply with legal obligations and regulations
Protect against fraud, abuse, and security threats
Resolve disputes and enforce our terms of service

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We share information with trusted third-party service providers who assist us in operating our App:

Firebase Services: Google Firebase for authentication, database, analytics, and messaging
Google Services: Google Maps, Google Sign-In, Google Places API for location services
Apple Services: Sign in with Apple for authentication

4.2 Parking Providers

We share relevant booking information with parking space providers to facilitate your reservations, including:

Your name and contact information
Vehicle details
Booking dates and times

4.3 Legal Requirements

We may disclose your information when required by law, legal process, or to:

Comply with legal obligations
Protect our rights and property
Investigate fraud or security issues
Protect user safety

4.4 Business Transfers

In case of merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Storage and Security

5.1 Data Storage

Your data is stored securely using Firebase Cloud Firestore
Profile images and documents are stored in Firebase Cloud Storage
Payment information is processed and stored by certified payment processors (not stored locally)

5.2 Security Measures

Data encryption in transit and at rest
Secure authentication protocols
Regular security updates and monitoring
Access controls and audit logs

5.3 Data Retention

Account information: Retained while your account is active
Booking history: Retained for 7 years for legal and tax purposes
Payment data: Retained as required by payment processors and regulations
Analytics data: Anonymized and retained for service improvement

6. Your Rights and Choices

6.1 Account Management

Access: View your personal information in the app
Update: Modify your profile information, vehicle details, and preferences
Delete: Request account deletion through app settings or customer support

6.2 Location Services

Enable/Disable: Control location access through device settings
Precision: Choose between precise and approximate location sharing

6.3 Communications

Push Notifications: Manage notification preferences in app settings
Marketing Communications: Opt-out of promotional messages
Essential Communications: Some service-related communications cannot be disabled

6.4 Data Portability

Request a copy of your personal data in a structured format
Transfer data to another service where technically feasible

7. Children’s Privacy

Our App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

9. Third-Party Links and Services

Our App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the updated policy in the App
Sending a notification through the App
Updating the effective date at the top of this policy

11. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: [support@parkin.lk]
In-App Support: Use the customer support feature in the App

12. Legal Basis for Processing (EU Users)

If you are located in the European Union, our legal basis for processing your information includes:

Consent: For marketing communications and optional features
Contract Performance: To provide parking services and process bookings
Legitimate Interest: For app improvement, security, and customer support
Legal Obligation: To comply with applicable laws and regulations

13. State-Specific Rights (US Usfers)

California Residents (CCPA)

California residents have additional rights including:

Right to know what personal information is collected
Right to delete personal information
Right to opt-out of the sale of personal information
Right to non-discrimination for exercising privacy rights

Other State Laws

We comply with applicable state privacy laws. Contact us for information about your specific rights.

Last Updated: September 3, 2025

This Privacy Policy is designed to comply with Google Play Console requirements and international privacy regulations including GDPR, CCPA, and other applicable laws.